Inbound Customer Service - Early Collections

Waterloo, Ontario, Canada • Posted March 17, 2026

Job Type: Full-time

Location: Waterloo, Ontario

Posted: March 17, 2026

Category: Information and Record Clerks

Application Deadline: April 26, 2026

Role Description

The Role
As an energetic, self-driven individual you will:
Resolve delinquent accounts (1 to 30 days) through collections/alternate arrangements
Work with homeowners to prevent future arrears
Resolve homeowner inquiries pertaining to:Lapsed Home InsuranceCondominium and Tax ArrearsShortfalls at Payout
Handle Inbound Calls and Emails to Resolve Mortgage Arrears
Evaluate each account by reviewing the loan particulars, mortgagor payment history, determine the appropriate action to eliminate the arrears, for both MCAP owned and sub-serviced mortgages
Negotiate an appropriate remedy to cure on a case-by-case basis for resolution of the mortgage arrears
Maintain accurate and organized accounts and records including any workout arrangements with homeowners by updating memos, by confirming arrangements to homeowners (written & verbal), posting payments and to ensure arrears are collected in a timely and effi...
                

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