Incident Analyst

At CRH Talento en IT, we are looking for a Incident Analyst for a hybrid work schedule.

Location: Mexico City - Santa Fe

Benefits: Family major medical expense insurance, life insurance, savings fund, grocery vouchers, restaurant vouchers, annual bonus, sports support, 100% vacation bonus, 15 days of vacation, 30 days of Christmas bonus and parking.

The Incident Analyst supports the rapid response and coordination of critical IT incidents. This role assists in managing incident communication, engaging technical teams, and tracking progress to ensure timely restoration of services. The ideal candidate demonstrates strong analytical, organizational, and communication skills, helping minimize business impact and maintain service continuity.

Responsibilities & Duties

Incident Response

• Identify, log, and classify major IT incidents reported by internal teams or external users.
• Notify an...