Incident Analyst

Type: 1-year contract, contract-to-potential full-time

Location : Toronto, ON (Hybrid 2 days/ week)

Key Functions:

• Lead remediation of incidents impacting Capital Markets
• Act as a stakeholder in Major Incidents
• Deliver timely, high-quality incident communications to broad audiences
• Manage incidents and problems using ServiceNow and ITIL principles
• Lead post-mortems and problem review sessions
• Use analytics to identify trends and improve resiliency
• Build metrics, dashboards, and reporting (ServiceNow, Power BI)
• Participate in CABs to assess upcoming changes and risks
• Maintain documentation in SharePoint and Confluence
• Support the full service lifecycle from design through operations
• Occasional on-call support required

Knowledge & Experience:

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