Incident / Problem Manager

The Incident / Problem Manager is responsible for overseeing the lifecycle of all problems within the Enterprise Z Mainframe environment. This includes remediation coordination, root cause analysis, and prevention strategies. The role also supports strategic initiatives and special projects to enhance operational resilience and service quality across the Enterprise Z organization.

Key Responsibilities

• Lead identification, documentation, and resolution of recurring issues in Enterprise Z mainframe systems
• Conduct root cause analysis (RCA) and trend analysis to uncover systemic risks and improvement opportunities
• Develop and maintain dashboards and reports using Excel and other tools to track problem metrics, resolution timelines, and compliance
• Collaborate with cross-functional teams to coordinate long-term fixes and preventive measures
• Prepare and present weekly/monthly reports to senior leadership highlighting key metri...