Information Technology Support Specialist

About the Role

Improve IT support efficiency by identifying and eliminating repetitive manual support activities. Automate common Service Desk and End-User Support processes to reduce ticket handling time and improve user experience.

Responsibilities

Experience- 8 - 15 Years
Design and implement automation across workplace services including:
Service request fulfilment
Device provisioning and lifecycle management
Identity and access management
Endpoint remediation and self-healing
Software packaging and deployment
Employee onboarding and offboarding
Develop self-service support capabilities and automated request fulfillment workflows.
Introduce proactive endpoint monitoring and automated remediation to reduce user-impacting incidents.
Drive shift-left support strategies by improving knowledge base content, standard operating procedures, and self-help solutions.
Support and optimize Digital Workplace platforms including:
Mic...