Inquiry Officer

Business Unit: Transaction Banking Group

About BDO

BDO Unibank, Inc. is the Philippines’ leading full‑service bank, offering a wide range of financial and digital banking services. Guided by our brand promise “We Find Ways,” we are committed to delivering easy, reliable, and customer‑focused services. Build your career with a trusted industry leader.

Job Summary

The Inquiry Officer is responsible in monitoring and ensuring that all functions are efficiently accomplished by the sectionin line with the Banks standards and requirements.

Key Responsibilities

• Monitor and handle responses to remittance‑related inquiries, requests, and complaints from Expatriates, Subsidiary Offices, remittance partners, BDO branches, and/or other units of the Bank, remitting banks, and remittance clients
• Ensure all inquiries, complaints, and requests from remittance tie‑ups received via email are from the official ema...