Instructor, Passenger Operations

Job Summary

Reporting to the Manager, Airport Operations Training, this position is responsible for initial and recurrent training of all Passenger Operations team members and ground handler trainers in company policy and procedures, regulatory requirements and computer systems. This role also supports the development of training courses and passenger operations procedures. Passenger Operations teams include but are not limited to Customer Service Representatives. Duties & Responsibilities Conduct initial and recurrent training of Passenger Operations team members Conduct training of new and returning team members and ground handlers for station openings and restarts, providing additional support as required Conduct qualification and re-qualification training for Station Trainers and OJT Assessors Measure results of training using appropriate methods for determining participant reaction, amount of learning, retention, and ability to demonstrate new skills Provide i...