Integrations & Configuration Representative (UK Time Zone)

POSITION SUMMARY:

• The Integrations & Configuration Representative handles technical support, merchant system configuration, and ISV integrations for the UK merchant base. This is a technically focused role requiring in-depth knowledge of the company’s payment infrastructure, API ecosystem, and backend systems
• .The role also handles inbound UK support tickets across all categories, backing up the Activations & Support Representative as required, and completes the majority of merchant system configuration for newly approved account.

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PRIMARY RESPONSIBILITIES:

Integrations

• Assist UK merchants requiring ISV or API connections — from design, sandbox testing, through to successful test transaction in the production environment
• Determine integration complexity tier and follow the appropriate integration procedure for each mercha...