Interac Bilingual Customer Service Agent

Join Interac as a Bilingual Customer Service Representative and provide essential support to clients accessing our IT Security Systems. Evening and weekend hours required.
As part of the Client Service Desk team, you will engage with clients, troubleshoot technical issues, and deliver instruction on system usage in both English and French. Be part of a reputable company that values innovation and inclusivity in the digital finance landscape.
Key Responsibilities:
• First point of contact for technical client support
• Answer and troubleshoot inbound service calls
• Educate clients on IT Security Systems effectively
• Document inquiries and maintain incident records
• Assist in maintaining high service levels and performance
Requirements:
• Proficiency in both English and French spoken/written
• Flexible schedule including evenings and weekends
• Results-driven with strong organizational skills
• Comfortable working within a team setting
• Eligibil...