Intermediate IT Services Specialist

Job Summary

We’re looking for an Intermediate IT Services Specialist with a passion for technology, an eye for detail, and extensive experience in IT support and asset management. In this role, you’ll be a crucial contributor to our IT operations, managing the entire lifecycle of support tickets, refining processes for efficiency, and leading technical best practices.

Location

This is a hybrid position with two days a week in our Calgary hub office.

Responsibilities

• Provide world‑class IT support to employees globally, managing inbound tickets from submission to resolution.
• Document troubleshooting steps in detail and communicate solutions clearly to end users.
• Support the onboarding process for new employees, managing access to systems, applications, and various technologies.
• Maintain an accurate and up‑to‑date hardware inventory using asset‑management tools, ensuring smooth asset lifecycle management.