IT Apprentice

Description
Reporting directly to the IT Lead, the IT Apprentice provides general support to all IT users in the business with a focus on user support, new starters and replacement machines. The following responsibilities should be read in conjunction with the IT Dept RASCI Matrix. The two documents distinguish which tasks are the full responsibility of the IT Apprentice and the tasks which require their assistance to the person responsible i.e. the IT Lead. 
Key Responsibilities

First line IT Support via phone, email, Teams and in person. 

Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe.

Supporting all current and future company accreditations involving IT.

Carry out internal audits on software usage, user accounts, permissions and assets. 

Maintaining and supporting all printers within the business. 

Helping maintain an up-to-date IT asset system. 

Setup, maintain...