IT Customer Support Technician

IT Customer Support Technician (1st Line Support)

Overview

We’re working with a growing company in Bristol seeking a Customer IT Support Technician to join their 1st line support team .
This is a varied role combining technical support, customer interaction, and training. You’ll troubleshoot issues, support users, and help create documentation and training materials.
Great opportunity for someone early in their IT support career looking to build technical depth in a supportive environment.

Key Responsibilities

• Act as first point of contact for customer support queries
• Investigate, replicate, and log technical issues
• Work with development teams to resolve bugs
• Manage user accounts, access, and system updates
• Create user guides, FAQs, and support documentation
• Deliver customer training (remote and onsit...