IT Deskside Support Technician (Level 2)

Hull, Quebec, Canada • Posted June 02, 2026

Job Type: Full Time

Location: Hull, Quebec

Posted: June 02, 2026

Category: Computer Occupations

Application Deadline: July 12, 2026

Role Description

About the Role
This Level 2 (L2) Deskside Support Technician provides on-site and remote technical support for end-user hardware, software, and connectivity issues that require hands-on troubleshooting beyond the Service Desk (Level 1). The role resolves escalated incidents and service requests, completes device deployments and lifecycle activities, and partners with Infrastructure and Security teams to restore service quickly while maintaining a high-quality customer experience.

Key Responsibilities
Resolve escalated incidents and requests from Service Desk (L1) within defined SLAs; document troubleshooting steps and outcomes.

Provide deskside and remote support for Windows/macOS laptops/desktops, printers, mobile devices, peripherals, and meeting-room/AV equipment (as applicable).

Diagnose and remediate hardware, OS, and application issues (performance, boot errors, drivers, profile issues, malware indicators, etc.).

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