IT Desktop Support Engineer

 Role Overview:

The L2 IT Desktop Support Engineer will be responsible for providing comprehensive technical support and field services. This role involves installation, configuration, troubleshooting, and maintenance of Windows OS, hardware, and software. The engineer will collaborate with various teams, manage assets, and ensure smooth operations for end-user computing (EUC) environments. The scope also includes vendor coordination, asset disposal, and conference room health checks.

 Key Responsibilities:

1. Windows OS Installation and Configuration:

• Perform complete imaging, installation, and configuration of Windows Operating Systems.
• Install, configure, and troubleshoot software applications as per organizational requirements.

2. Hardware and Software Support:

• Address and resolve standard break-fix issues...