It End User Services Analyst

**RESPONSIBILITIES**
- Experience in a manufacturing environment
- Focuses on LAN/WLAN/WNA support and troubleshooting.
- Familiarity with Autopilot deployment and imaging processes.
- Experience with IT infrastructure (Servers, CCTV, access control, switches, routers, access points, generators, electrical distribution, etc.) is a plus.
- Bilingual (English / Spanish) B2 and up, preferable C1
- Advance administrative and communication skills, translating technical concepts for non-technical audiences
- Looking for someone ambivert (balanced extravert and introvert).
- Proactive problem-solving, to be able to anticipate and resolve issues independently.
- Collaboration: Works effectively across sites and with cross-functional teams.
- Adaptability: Handles dynamic environments and shifting priorities.
- Customer service orientation: Responsive and empathetic to end-user needs.
- Willingness to evolve from reactive support to proactive m...