IT Helpdesk Resources

IT Helpdesk Technician

Job Summary

Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system
• Troubleshoot desktops, laptops, printers, and common software issues
• Install and configure hardware, software, and user accounts
• Support VoIP phone systems and telecommunication issues
• Assist with network cabling, connectivity, and physical IT setup
• Manage tickets, documentation, and IT asset inventory
• Provide remote support and escalate complex issues when required

Requirements

• 1–2 years of IT Helpdesk or technical support experience
• Knowledge of Windows/macOS, Microsoft Office, and basic networking
• Experience with Active Directory,...