IT Network Support – 2nd Level Operations
Sousse, Sousse Governorate, Tunisia • Posted July 02, 2026
Job Type:
full-time
Location:
Sousse, Sousse Governorate
Posted:
July 02, 2026
Category:
Computer Occupations
Application Deadline:
August 11, 2026
Role Description
Job Description
Qualifications
- Provide 2nd level support for network-related incidents and service requests (LAN, WAN, WLAN, VPN)
- Troubleshoot and resolve escalated issues from 1st level support within defined SLAs
- Monitor network performance and ensure system availability and reliability
- Perform root cause analysis and implement corrective/preventive actions
- Manage and maintain network devices (switches, routers, firewalls, access points)
- Support configuration, installation, and upgrades of network infrastructure
- Collaborate with global IT teams and external vendors when required
- Contribute to documentation (network diagrams, procedures, knowledge base)
- Participate in IT projects (network expansion, security improvements, migrations)
- Ensure compliance with IT security policies and standards
- Provide on-call support if required
Qualifications
- University degree...
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