IT On-Site Support Engineer

IT On-Site Support Engineer

Location: Atyrau

Shift 7/7



Competences:
Technical:
•ITIL-processes knowledge: Able to articulate the vision for the IT processes used in work: Change Management, Incident Management, Request Fulfillment, Asset & Configuration Management;
• Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of Video Conferencing and Collaboration environment, Audio and video systems and equipment.
• VC&C: Has practical knowledge of using Audio Visual and Video Conferencing equipment based on various technologies like Tandberg, Polycom, Cisco, etc.
EUC equipment: Able to install and maintain equipment, provide diagnosis of hardware problems;
• Network and Infrastructure: Able to identify and provide initial diagnosis of network connection issues by using troubleshooting utilities. Has knowledge of se...