IT Operations Manager

Key Responsibilities (Outcome-Led)

IT Service Delivery & Process Excellence

• Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs).
• Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets.

Identity & Access Lifecycle Management

• Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM).
• Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes.

Endpoint Management & Productivity

• Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro.
• Implement baselines, patching, compliance monitoring, and software deployment.

Collaboration Platform Operations

• Operate and maintain collaboration tools (...