IT Platform Service Manager (ERP/SAP)

We’re looking for an IT Platform Service Manager to take ownership of our ERP platform services, acting as the main point of contact for external vendors and the guardian of platform stability across Sonova.
You’ll start by managing Dynamics services, with a planned transition toward SAP S/4HANA, working closely with global stakeholders and external service providers. This is a hands‑on governance role with strong ownership of incidents, problems, processes, and vendor performance. What you’ll do

Own end‑to‑end service delivery, incidents, service improvements and Problem Backlog to eliminate systemic technical debt

Govern and challenge external L2/L3 vendors (SLAs, KPIs, costs, backlog) to deliver permanent technical fixes

Lead major incident coordination and root‑cause resolution

Drive service transitions (new vendors, onboarding, handover)

Ensure supportability, stable operations, and platform health ...