IT Service Associate

Specialism

IFS - Internal Firm Services - Other

Job Description & Summary

At PwC, our people in information technology operations focus on managing and maintaining the technology infrastructure and systems to provide smooth operations and efficient delivery of IT services. This includes monitoring network performance, troubleshooting issues, and implementing security measures. In service management at PwC, you will focus on overseeing and confirming the delivery of quality and timely services. You will monitor vendor compliance with contractual agreements for service quality, availability, and reliability, manage the business and delivery of services, and lead service recovery in case of major incidents.

Scope of the role

As part of the Information Technology Operations team you assist Service Managers in operational functions, supporting around 450 internal applications. As a Specialist, you provide specialized technical knowledge, f...