IT Service Delivery Manager

• Lead people, not tickets, with real influence on IT services.
• High-visibility role shaping service delivery across UK and Manila.

About Our Client

This opportunity is with a large organization in the financial services industry. The company has a strong presence in multiple locations and is committed to delivering exceptional services to its clients while fostering a professional and supportive work environment.

Job Description

• Lead and manage the daily delivery of IT services, ensuring reliability and security.
• Oversee and support end-user computing (EUC) and service desk teams across the UK and Manila.
• Provide coaching, training, and development to team members to enhance their performance.
• Develop and implement strategies for continuous service improvement.
• Collaborate with stakeholders to align IT services with business needs.
• Monitor and ensure compliance with IT ...