IT Service Desk Analyst (12-month contract)

Hull, Quebec, Canada • Posted March 23, 2026

Job Type: Full Time

Location: Hull, Quebec

Posted: March 23, 2026

Category: Computer Occupations

Application Deadline: May 02, 2026

Role Description

About the Role
The IT End User Services group is looking to fill a position on the Service Desk team, which serves at the first point of contact for Brookfield Renewable staff to contact the IT team. Their focus is to resolve incidents, problems, and requests, or to route tickets appropriately where required.

Key Responsibilities
Receive, act on, and triage requests to the IT team via phone call, email, and ServiceNow portal

Support End Users with Level 1 and 1.5 support including, but not limited to:

Password resets

Software install/uninstall

Operating System (Windows 10) and Hardware issues

Mobile device management utilizing In-Tune

Printer setup

Assist in the administration of enterprise-wide toolsets such as Office 365

Provide remote support to users via TeamViewer and SCCM

Provide after hours on call support once every 4-6 weeks on a rotati...

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