It Service Desk Analyst

IT Service Desk Analyst
Para una comprensión completa de esta oportunidad y de lo que se requerirá para ser un candidato exitoso, siga leyendo.
– Parla, Illescas, Spain
Responsibilities
Record and resolve Service Desk queries within SLA targets.
Day‑to‑day monitoring and updating the Service Desk system, including escalation of tickets where necessary to Senior Analysts, other IT teams, and the IT Service Desk Manager.
Set up and install new PC hardware and software, following departmental procedures and standards.
Carry out routine scheduled IT activities, such as server backups.
Perform administration duties such as adding and removing network user IDs and email accounts in line with departmental procedures and standards.
Qualifications
High School Diploma or GED required;
associate or bachelor’sdegrees preferred.
Minimum of 5 years of IT support experience.
Knowledge of PC hardware technology, maintenance and repair ...