IT Service Desk Analyst

Position Details

• Permanent
• Full onsite | Shifting schedule | Quezon City
• Salary Offer: TBD

Job Requirements

Qualifications required:

• Minimum 1 year of solid experience in IT Service Desk, IT Helpdesk, or Desktop Support.
• Strong proficiency in ServiceNow or other ticketing tools.
• Excellent English communication skills (verbal and written).
• Experience handling international accounts or supporting global users.
• Ability to work independently and in a team environment.
• Willingness to start as soon as possible.

Key Responsibilities include:

• Providing first-level support for IT issues via phone, email, or ticketing system.
• Troubleshooting hardware, software, and network-related problems.
• Logging, tracking, and resolving incidents using ServiceNow or similar ticketing tools.
• Escalating complex issues to h...