IT Service Desk Engineer

Location: Zacatecas, MX (Onsite / Plant‑Based)

Vacancy Type: Existing Position

On‑Call: Required (rotation)

As our next IT Service Desk Engineer, you will provide ITIL‑based first‑ and second‑level support for IT infrastructure across the Americas Region. You will play a key role in problem management, process improvement, reporting, and knowledgebase development while ensuring secure, reliable, and efficient IT operations in a fast‑paced manufacturing environment.

• Community Engagement: Opportunities to participate in community service and corporate social responsibility initiatives.
• Strong Leadership: Work under experienced and visionary leaders who guide the company towards success.
• Innovation Hubs: Access to state‑of‑the‑art facilities and innovation hubs that foster creativity and developm...