IT Service Specialist

ABOUT THE TEAM

The IT Service Specialist is a member of the Information Technology (IT) team within Mural’s CISO's team. The IT Team is positioned to deliver enterprise class service and support to all Muralistas, following best practices in support, application management, and proactive service management. We value accountability, efficiency, resourcefulness, and going the extra mile as we strive for excellent customer satisfaction.

YOUR MISSION

Your primary responsibility will be servicing a global remote workforce across a variety of hardware and software applications. While managing IT support responsibilities, you will also contribute to the team’s improvement efforts that seek to more quickly resolve issues and minimize problems before they occur.

WHAT YOU'LL DO

• Provide proactive and ad-hoc support to resolve issues with computer hardware (mac, windows and linux), applications, and integrations

• Onboard new Mu...