IT Support Analyst II

About the Role:

The IT Support Analyst II provides advanced technical support to employees by resolving escalated issues, leading complex troubleshooting efforts, and supporting major IT operational processes. This role assists with managing the ticketing system, oversees IT asset lifecycle work at a higher level, supports system implementations, and contributes to improving the efficiency and maturity of IT services. The IT Support Analyst II frequently collaborates with the IT Support Lead, ServiceDesk Manager, and cross‑functional teams to ensure high‑quality service delivery and smooth daily IT operations.

What You’ll Do:

• Handle advanced technical tickets and elevate issues appropriately.
• Serve as the point of escalation for IT Support Analyst I teammates.
• Lead configuration and deployment of hardware for new hires, replacements, and special projects.
• Coordinate and perform complex IT asset lifecycle activities, ...