IT Support Analyst - LATAM

Texaport is a UK-based MSP serving businesses globally.

The company has been trading for over 12 years and is headquartered in Edinburgh, United Kingdom. It is expanding its offering globally and is looking to provide 24/7 cover to its clients. With a growing client base in Brazil, it is now time to secure local Technicians to support this user base.

Job Requirements

• Respond to requests for technical assistance via ticket or in person
• Diagnose and resolve technical hardware and software issues
• Research questions using available information and resources
• To take ownership of users’ queries, follow up on the status on behalf of the user, and communicate promptly
• Follow standard help desk procedures
• Log all help desk interactions
• Maintain a high level of Customer Service for all customer queries
• Redirect problems to the appropriate resource
• Identify and escalation situatio...