IT Support Analyst

Job Title: IT Support Analyst Location: Maidenhead, United Kingdom Employment Type: Full-Time Experience Required: 5 years Reports to: IT Service Desk Lead Summary: We are seeking a highly skilled and experienced IT Support Analyst with a strong background in customer service, technical support, and enterprise application support. The ideal candidate will have at least five years of experience in a Service Desk, Helpdesk, or IT Support environment and possess excellent communication and problem-solving skills. The role will involve providing first-line and second-line support across a broad range of technologies, including Microsoft 365, ERP systems, CRM platforms, cloud-based applications, Python-based tools and automations, business applications, and end-user computing environments. Experience with ITIL practices and ITSM tools such as ServiceNow is essential. The successful candidate will be responsible for supporting users, troubleshooting technical and application issues, managing...