IT Support Engineer (2nd Line)

Are you a technically strong IT Support Engineer looking for a hands-on role within a fast-paced manufacturing environment?

We are recruiting for a 2nd Line IT Support Engineer to join a well-established manufacturing business supporting approximately 500 users across multiple sites. This role is ideal for someone with strong Microsoft experience who enjoys troubleshooting, supporting infrastructure, and working within a highly process-driven environment.

You will be part of a small IT team providing day-to-day support across the business, managing tickets, resolving technical issues, supporting networking infrastructure, and assisting with ongoing IT improvements and projects.

The Role:

* Providing 1st and 2nd line IT support across the business

* Managing and supporting the internal helpdesk and ticketing system

* Troubleshooting hardware, software, and user issues

* Supporting Microsoft-based systems and infrastructure

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