IT Support Engineer (India Office)

We are seeking an IT Support Engineer to maintain the health of our hardware, software, and network infrastructure. You will be responsible for minimizing downtime through rapid incident response and proactive system optimization.

Key Responsibilities

1. Troubleshooting & Technical Support

This is the bread and butter of the role. When something breaks, the Support Engineer is the first point of contact.

• Diagnosing and resolving software glitches, hardware malfunctions, and ghost in the machine bugs.
• Managing a ticketing system (like Jira, HaloPSA) to prioritize urgent issues over routine tasks.
• Providing support across various channels: in-person, via remote desktop tools, or over the phone.

2. Hardware & Software Lifecycle

They manage the physical and digital tools the company uses.