IT Support Engineer

Description We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences.

Responsibilities:
• Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution.
• Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems.
• Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users.
• Manage and administer user accounts and permissions within Active Directory and Azure AD.
• Document support cases, resolutions, and processes in the ticketing system for accurate record-keepi...