IT Support Engineer - Level 3 (Remote)

Job Overview

We are seeking a highly skilled Level 3 IT Support Engineer to provide advanced technical support and infrastructure management in a remote environment. The ideal candidate will have strong experience in remote monitoring and management (RMM), endpoint security, system backups, and end-user desktop support . This role requires troubleshooting complex technical issues, maintaining system reliability, and supporting users across various platforms.

Key Responsibilities

• Provide Level 3 technical support for desktops, laptops, and user environments.
• Troubleshoot and resolve advanced IT issues escalated from lower support levels.
• Manage and monitor systems using ConnectWise RMM.
• Utilize Autotask PSA for ticket management, documentation, and workflow tracking.
• Perform system monitoring, patch management, and proactive maintenance through RMM tools.
• Manage and verify data backu...