IT Support Engineer

IT Support Engineer

An exciting opportunity has arisen for an experienced IT Support Engineer to join a dynamic Service Desk team. This role involves a mix of remote and onsite technical support, working across infrastructure, cloud technologies, and cyber security solutions.

Key Responsibilities

• Deliver technical support by managing and resolving service tickets in line with agreed SLAs
• Handle both initial and escalated support requests, ensuring high levels of customer satisfaction
• Complete sales orders and project work within agreed timelines
• Implement approved technical solutions remotely and onsite
• Support continuous improvement of Service Desk technologies and processes
• Develop and maintain operational procedures, technical documentation, and user guides
• Monitor and respond to cyber security threats and vulnerabilities
• Perform routine maintenance, including backups and ne...