IT Support Engineer

Role purpose

• Delivery of local onsite and remote support for AstraZeneca personnel.
• Responsible for the support and resolution of Incidents and Requests.
• Reviewing incident and request ticket queues within the ITSM system and acting accordingly.
• Responsible for Priority and Major Incidents impacting the site.
• Provide periodical training, coaching, knowledge sharing and mentoring across the team to peers and users.
• Deliver service improvement.
• Support local global initiatives project – related to ETS
• Managing local IT asset inventory and infrastructure (ITAM).
• Identify and deliver continuous service improvement opportunities.
• This position is to be based in Mutiara Damansara only and may have requirements to support beyond working hours.
• Generate Weekly Monthly Reporting.
• Responsible for providing advanced technical assistance and consultation on various information te...