IT Support Engineer Position at Ashby

Become an IT Support Engineer at Ashby and blend user support with backend automation in a growing remote-friendly tech environment. Your expertise will drive a more efficient workforce.

In this role, you’ll embrace the challenge of owning user-related issues and implementing technical solutions from a holistic perspective. You will manage diverse projects across device management and contribute to building a backend infrastructure that accommodates seamless data transitions. A commitment to best practices in IT will be your guiding principle.

Key Responsibilities: • Own customer IT issues from identification to resolution • Build and advocate IT best practices in user support • Oversee device and identity management tasks • Facilitate data interaction through a robust backend • Automate processes to minimize unnecessary touchpoints

Requirements: • Strong understanding of end-user support and IT systems • Experience automating IT procedures through effective ...