IT Support Engineer

About Position:

The IT Support Engineer will provide first-level and intermediate technical support to end users, ensuring timely resolution of application, desktop, laptop, and system-related issues. This role focuses on delivering high-quality customer service, effective incident management, and adherence to ITIL-based service management practices in a fast-paced, 24×7 support environment.

• Role: IT Support Engineer
• Location: Hyderabad
• Experience: 2 to 5 years
• Job Type: Full Time Employment

What You'll Do:

• Provide end-user support for application, desktop, laptop, and basic system administration issues
• Diagnose, prioritize, troubleshoot, and resolve IT incidents and service requests via phone and email
• Perform initial triage and troubleshooting by following defined SOPs to identify root causes