IT Support Helpdesk
singapore, singapore, Singapore • Posted June 06, 2026
Job Type:
Full-time
Location:
singapore, singapore
Posted:
June 06, 2026
Category:
Other-General
Application Deadline:
July 16, 2026
Role Description
1. Team Leadership
- Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents).
- Allocate and prioritize incoming support tickets.
- Provide coaching, mentoring, and performance feedback to helpdesk agents.
- Manage scheduling, ensuring coverage for different shifts if needed.
- Ensure tickets are handled efficiently, professionally, and within SLAs (Service Level Agreements).
- Handle complex or escalated technical issues that junior staff can't solve.
- Maintain high standards for troubleshooting and documentation.
- Ensure excellent service to internal or external users.
- Follow up with users on unresolved issues or complaints.
- Communicate downtime, incidents, and updates clearly to affected users.
- Track ticket volumes...
Interested in this role?
Click the button below to start your application for IT Support Helpdesk at SIMPLIFIED TECHNOLOGY PTE. LTD..
Apply Now