IT Support Intern

The IT Support Intern assists the IT team in providing first-level technical support to end-users through addressing hardware, software, and network-related issues. This internship provides hands-on experience in troubleshooting, problem-solving, and supporting IT systems, while gaining valuable skills in a professional IT environment. The IT Support Intern will work under the guidance of experienced IT professionals.

Key Responsibilities:

1. Technical Support Assistance:
   • Assists in responding to and resolving IT support requests.
   • Assists with troubleshooting hardware issues (e.g., computers, peripherals, and accessories).
   • Assists with troubleshooting software issues (e.g., operating system, applications).
   • Assists with network connectivity issues (e.g., LAN, Wi-Fi).
   • Assists with telephony issues.
   • Escalates complex issues to higher-level IT support staff.
2. System Maintenance Assista...