IT Support

Overview:

This role is focused on IT support and workstation management, covering remote technical assistance, end-user service desk support, equipment preparation, asset lifecycle management, print/peripheral support, and security patching.

What are we looking for?

Technical Support and Remote Assistance:

• Handling requests via OTRS — request management platform - Manage requests in accordance with the defined SLA.
• Remote diagnosis and resolution - Use of remote access tools — such as TeamViewer, AnyDesk, or another system — to resolve software and configuration incidents.
• End-user support — Service Desk - Clarification of questions regarding productivity tools — Office 365, VPN, business applications.
• Connectivity configuration - Support in configuring home/remote networks and troubleshooting VPN connections.

Workstation Preparation and Logistics - Staging:

• A critical role for support...