IT Support Services Agent

Our client, a leader in the defence and security sector, is currently seeking an IT Support Services Agent to join their team in Farnborough.

Key Responsibilities:

Providing first-line support via phone, email, remote tools, and IT service management tools for IT-related incidents and service requests
Troubleshooting hardware, software, network, and account-related issues in-line with technologies implemented
Escalating complex issues to Senior Support Service Agents or 2nd/3rd line teams as appropriate
Managing the lifecycle (provisioning, configuration, support, and decommissioning) of the corporate iPhone and iPad estate
Providing clear, friendly, and professional communication to users of varying technical ability
Documenting steps taken to resolve issues, contributing to the knowledge base where applicable

Job Requirements:

Excellent communication and interpersonal skills with a customer-focused empathetic approach
The ability to work ...