IT Support Specialist (Desktop Support)
Charlotte, NC, United States • Posted June 15, 2026
Job Type:
Full-time
Location:
Charlotte, NC
Posted:
June 15, 2026
Category:
other-general
Application Deadline:
June 22, 2026
Role Description
IT Support Specialist (Desktop Support)
About the Role
Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. Perfect for a hands-on tech who keeps users productive.
Key Responsibilities
+ First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.
+ Ticket resolution via phone/email/walk-up using Intune and ticketing tools.
+ New hire setups, AD account management, and basic security tasks.
+ Lead small projects (e.g., tool migrations, patching) with light scripting (PowerShell).
+ Document processes and train users clearly.
Requirements
+ 2-4 years desktop support experience.
+ Expert in Microsoft 365, Intune, Active Directory.
+ Ticketing systems (ServiceNow) and remote tools.
+ Bonus: Networking basics, PowerShell automation, experience supporting Sy...
About the Role
Join our IT team to handle desktop support tickets, employee onboarding, and small projects like app rollouts or workstation refreshes. Perfect for a hands-on tech who keeps users productive.
Key Responsibilities
+ First/second-level support for Windows/macOS, Microsoft 365, printers, peripherals, and mobile devices.
+ Ticket resolution via phone/email/walk-up using Intune and ticketing tools.
+ New hire setups, AD account management, and basic security tasks.
+ Lead small projects (e.g., tool migrations, patching) with light scripting (PowerShell).
+ Document processes and train users clearly.
Requirements
+ 2-4 years desktop support experience.
+ Expert in Microsoft 365, Intune, Active Directory.
+ Ticketing systems (ServiceNow) and remote tools.
+ Bonus: Networking basics, PowerShell automation, experience supporting Sy...
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