IT Support Specialist

Job Title: IT Support Specialist

Job Type: Contract; 12 months contract

Job Location: Longueuil, Quebec J4G 1A1

100% Onsite role

Pay Rate: CAD $16 - $17/Hour

Description:

• Interfaces with end users to resolve complex problems concerning system function which have been escalated through a problem ticket process.
• Assesses diagnostic information and determines alternative courses of action. Recommends and implements process changes.
• Coordinates and/or conducts install, move, add, and change (ICMS) activities based for complex activities including integrated equipment and systems. Creates plan to implement changes and works with appropriate parties to ensure implementation is meeting expected timeframes, service level agreements and other criteria.
• Measures, maintains and document...