IT Support Specialist

POSITION SUMMARY
Join EarnIn's IT team as our IT Support Specialist — the first point of contact for North America and Mexico City employees during Pacific Time business hours, and the on-site IT partner for our Mexico City office. This position will be a hybrid role based in our Mexico City office, as part of our expanding site locations, with two days a week required in office. EarnIn provides excellent employee benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and potential opportunities to travel to our Palo Alto HQ. Our salary ranges are determined by role, level, and location. We are unable to provide visa sponsorship or immigration support for this position.
WHAT YOU'LL DO
Serve as the first point of contact for North America and Mexico City employees over Slack, email, ticketing, and web conference during Pacific Time business hours; triage and resolve Tier 1/2 issues with timely follow-up to confirm resolution. <...