IT Support Technician 1

We are looking for a talented professional to join our team! If you are eager to be part of a dynamic and innovative team, we want to hear from you.

We are seeking an IT Support Technician 1, who will be responsible for being the first point of contact for users seeking assistance with IT Helpdesk issues via phone, email, or Slack. The IT Support Technician 1 primary responsibility will be to resolve user-reported issues effectively while collaborating with higher-level support for more complex problems.

Supervisory Responsibilities: None.

Essential Functions/Responsibilities of the Position:

• Resolve user-reported issues through various communication channels such as phone, email, or Slack.
• Escalate complex problems to senior support staff as necessary.
• Troubleshoot software issues effectively to ensure prompt resolution.
• Recognize phishing attempts and give appropriate responses to targeted users.