IT Support Technician

JOB SUMMARY

• Provide first‑level technical support to end users for hardware, software, and basic network issues.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, application, and connectivity problems.
• Install, configure, and maintain computer systems, operating systems, and standard business applications.
• Manage and respond to IT service desk tickets in a timely and professional manner, ensuring SLAs are met.
• Escalate complex or unresolved issues to higher‑level support teams with proper documentation and analysis.
• Maintain accurate records of incidents, requests, resolutions, and IT assets.
• Assist with the setup, deployment, and replacement of new hardware and software.
• Provide end‑user guidance and basic training on IT tools, systems, and IT best practices.
• Collaborate with other IT team members to improve service quality, processes, and user satisfaction.
• Suppor...