IT Support Technician - Cognizant

About the role

As an IT AV Support Technician, you will make an impact by ensuring high‑quality AV performance, seamless conferencing experiences, and timely support for executive‑level meetings. You will be a valued member of the FS Team, working closely with on‑site technicians and cross‑functional partners to deliver reliable, professional AV services.

In this role, you will:

• Provide day‑to‑day AV (audio/visual) conferencing support for executive conference rooms.
• Remotely troubleshoot AV issues by coordinating with on‑site technicians and other support teams.
• Support Zoom and Microsoft Teams conferencing environments to ensure reliable meeting performance.
• Assist in identifying and documenting improvements to AV support processes.
• Contribute to smooth AV setups for events, meetings, and business‑critical sessions.

Work model