IT Technical Support

Responsibilities

• Provide technical support to end-users via phone, email, or in-person.
• Provide technical support to users, assist in resolving IT-related problems, and maintain documentation of support activities.
• Troubleshoot hardware and software issues across various platforms.
• Install and configure computer systems and applications.
• Maintain IT documentation and user guides.
• Assist with network troubleshooting and setup.
• Collaborate with the IT team to enhance systems and processes.

Qualifications

• Educational Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience Level: Less than 1 year of experience in IT technical support or a similar role.
• Skills and Competencies: Proficient in troubleshooting hardware and software issues, strong communication skills, and familiarity w...