ITSM Process Design Analyst

Taguig, Metro Manila, Philippines • Posted June 06, 2026

Job Type: Full time

Location: Taguig, Metro Manila

Posted: June 06, 2026

Category: Computer Occupations

Application Deadline: July 16, 2026

Role Description

The Role
 
Proactively gather and organize/document data/information from functional owners / different sources to help identify improvement opportunities in ITSM processes 
Run process modelling and development activities, and documentation of process flows, guides, procedures, work instructions, and other communication materials 
Supports the development and execution of test scenarios designed to validate the functionality of processes being designed and built before implementing to production 
Reporting and analysis of process metrics and performance 
Work with leaders and various stakeholders to ensure that process metrics and KPIs are reflective of performance and quality 
Coordinate and perform ongoing quality checks and internal audits to ensure compliance with agreed and aligned processes 
Monitoring and reporting of process maturity and progress throughout the continuous improvement projects and initiatives ...
                

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